Processing of Customer Complaints, Recalls and Field Alerts Training

MARCH 4–5, 2021

Learn how to process customer complaints, recalls, and field alerts, and manage the resulting impacts.

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Quick Overview

Attendees will be provided with an overview of how to stream and improve the customer complaint process, recalls, and field alerts.

Who Should Attend

This training course is designed for anyone looking for processing of customer complaints, recalls, and field alerts:
  • Quality Assurance
  • Regulatory Affairs
  • Complaint Handling Professionals
  • Service Technicians
  • Design Assurance Teams
  • Process Development Professionals
  • Project Managers
  • Regulatory Professionals
  • CAPA Teams
  • Product Safety

Key Learning Objectives

  • Streamline and improve the process for managing customer complaints, recalls, field alerts and agency responses.
  • Gain knowledge of the processes and tools that can be used to improve your ability to manage and maintain and insure consistent compliance with agency requirements.
  • Improve your understanding of the impact that comes with complaints, recalls and field alerts and insure that risk of reoccurrence is less likely.
  • Learn ways to conduct internal improvement audits that will reduce the risk of issues that would result in future complaints, recalls and the need for field alerts.