Processing of Customer Complaints, Recalls and Field Alerts Training

MARCH 4–5, 2021

Learn how to process customer complaints, recalls, and field alerts, and manage the resulting impacts.

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Quick Overview

Attendees will be provided with an overview of how to stream and improve the customer complaint process, recalls, and field alerts.

Who Should Attend

  • Quality Assurance
  • Regulatory Affairs
  • Complaint Handling Professionals
  • Service Technicians
  • Design Assurance Teams
  • Process Development Professionals
  • Project Managers
  • Regulatory Professionals
  • CAPA Teams
  • Product Safety

Key Learning Objectives

  • Streamline and improve the process for managing customer complaints, recalls, field alerts and agency responses.
  • Gain knowledge of the processes and tools that can be used to improve your ability to manage and maintain and insure consistent compliance with agency requirements.
  • Improve your understanding of the impact that comes with complaints, recalls and field alerts and insure that risk of reoccurrence is less likely.
  • Learn ways to conduct internal improvement audits that will reduce the risk of issues that would result in future complaints, recalls and the need for field alerts.