Attendees will be provided with an overview of how to stream and improve the customer complaint process, recalls, and field alerts.
Who Should Attend
This training course is designed for anyone looking for processing of customer complaints, recalls, and field alerts:
Quality Assurance
Regulatory Affairs
Complaint Handling Professionals
Service Technicians
Design Assurance Teams
Process Development Professionals
Project Managers
Regulatory Professionals
CAPA Teams
Product Safety
Key Learning Objectives
Streamline and improve the process for managing customer complaints, recalls, field alerts and agency responses.
Gain knowledge of the processes and tools that can be used to improve your ability to manage and maintain and insure consistent compliance with agency requirements.
Improve your understanding of the impact that comes with complaints, recalls and field alerts and insure that risk of reoccurrence is less likely.
Learn ways to conduct internal improvement audits that will reduce the risk of issues that would result in future complaints, recalls and the need for field alerts.
